EZE LEVI CHINEDU

Monitored and maintained Local Area Network (LAN) daily, ensuring 100% network uptime and seamless connectivity for all departments.

Executed daily End-of-Day (EOD) and Start-of-Day (SOD) procedures, maintaining data integrity and operational continuity across critical systems.

Performed routine maintenance on all IT equipment, including PCs, laptops, and peripherals, minimizing downtime and extending hardware lifespan.

Optimized performance of both software and hardware systems, enhancing operational efficiency for over 50 users and multiple business units.

Collaborated with the Pan Nigeria SPAR team to improve Wide Area Network (WAN) efficiency, supporting critical inter-branch business operations.

Successfully deployed and managed key enterprise solutions including Microsoft Dynamics 365, Sigma business operations software, and Ncomputing server/client technology.

Administered and maintained the Orion database platform, ensuring data accessibility, security, and system reliability.

Conducted comprehensive PC maintenance and troubleshooting, resolving technical issues for staff and minimizing productivity loss.

Supervised a team of four staff members, providing training, guidance, and leadership to enhance team performance and operational efficiency.

Monitored daily system performance for high-end equipment, ensuring operational readiness and minimizing disruptions for sales representatives.

Managed daily inventory for the High-End department, ensuring accurate stock levels, reducing discrepancies by 15%, and optimizing product availability.

Resolved customer complaints efficiently and professionally, improving customer satisfaction and contributing to a positive shopping experience.

Coordinated stock requests from HQ for the High-End department, maintaining optimal product availability and reducing stock-outs.

Supervised stock merchandising, optimizing product display and contributing to increased sales within the High-End section.

Assisted at the Point of Sale (POS) to ensure smooth payment processing and provided support to the High-End department during peak customer rush or short-staffed periods.

Directed cable layer operations, ensuring strict adherence to technical specifications, safety standards, and project blueprints.

Managed production efforts for multiple projects, achieving 100% on-time completion within allocated budgets and company quality standards.

Oversaw project timelines and resource allocation, optimizing workflow to enhance productivity and project delivery efficiency.

Developed comprehensive site plans and work programs, optimizing resource allocation and project timelines for efficient execution.

Supervised and managed the execution of design plans, ensuring precise implementation and stringent quality control standards.

Successfully executed assigned project tasks, meeting operational objectives and client requirements.

Ensured all site operations complied with legal guidelines and health & safety requirements, maintaining a secure working environment.

Diagnosed and repaired hardware faults on PCs, laptops, and desktops, restoring functionality for users and extending equipment lifespan.

Troubleshot and resolved various software malfunctions on computers, ensuring optimal system performance and user productivity.

Assisted with logistic tasks related to IT equipment and inventory, supporting efficient operational flow.

Gained foundational experience in computer system networking, assisting with setup, configuration, and maintenance tasks.